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HP Fax Safety Recall

»Program Summary

Program details by launch date

»January 31, 2012
»June 26, 2008
»Order Status
»Website Assistance
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HP Fax Safety Recall

Program Summary

In cooperation with the U.S. Consumer Product Safety Commission and /or other safety regulatory authorities, HP announced voluntary product recall and rebate programs for some HP Fax machines distributed in the US, Canada and Mexico.

Recall programs were announced on the following dates.

  • January 31, 2012 for the HP Fax 1040 and 1050
  • June 26, 2008 for the HP Fax 1010 and 1010xi

HP believes that some types of failures of these products may pose a potential safety hazard to customers. In those instances the power supply can overheat, posing a fire and a burn hazard. HP customers who own an HP Fax 1040, HP Fax 1050, HP Fax 1010 or HP Fax 1010xi should disconnect the fax machine from the electrical power source and complete the steps below to participate in the rebate program. We are taking this action as part of our continued commitment to safety and the highest quality service to all of our customers.

Products

HP Fax 1010 and 1010xi

HP Fax 1040

HP Fax 1050

Please note: The safety recall only affects HP FAX 1010, 1010xi, 1040 and 1050 machines. If your product is not one of those model numbers, you are not affected by the recall, and no further action is required.

Validate your fax machine

To determine if your fax machine is affected by the recall, please follow the steps below. You will need the model number from the front of the machine and the FCC registration number as well as the Serial Number from the back of the machine to determine if it is affected by the recall.

Please Note: If you have multiple units that may be affected by the recall, you will need to enter each unit as an individual order. For questions or assistance with multiple units please click on the “Website Assistance” link for customer service assistance details.

 
1) Please select the country
in which your shipping
address is located:

2) How did you hear about this recall?
 
3) Locate the FCC Registration Number from the back of your HP fax machine. The FCC Registration Number begins with US: A3LFA0. Please enter the last remaining 10 characters into the adjacent boxes.
US:A3LFA0 -
 
»  Click here to see how to find your FCC Registration Number for 1010 or 1010xi machines
»  Click here to see how to find your FCC Registration Number for 1040 or 1050 machines