In cooperation with the U.S. Consumer Product Safety Commission and /or other safety
regulatory authorities, HP announced voluntary product recall and rebate programs for some
HP Fax machines distributed in the US, Canada and Mexico.
Recall programs were announced on the following dates.
- January 31, 2012 for the HP Fax 1040 and 1050
- June 26, 2008 for the HP Fax 1010 and 1010xi
HP believes that some types of failures of these products may pose a potential safety hazard to customers. In those instances the power supply can overheat, posing a fire and a burn hazard. HP customers who own an HP Fax 1040, HP Fax 1050, HP Fax 1010 or HP Fax 1010xi should
disconnect the fax machine from the electrical power source and complete the steps below to
participate in the rebate program. We are taking this action as part of our continued
commitment to safety and the highest quality service to all of our customers.
HP Fax 1010 and 1010xi
HP Fax 1040
HP Fax 1050
Please note: The safety recall only affects HP FAX 1010, 1010xi, 1040 and 1050 machines.
If your product is not one of those model numbers, you are not affected by the recall,
and no further action is required.
To determine if your fax machine is affected by the recall, please follow the steps below.
You will need the model number from the front of the machine and the FCC registration number
as well as the Serial Number from the back of the machine to determine if it is affected by the
Please Note: If you have multiple units that may be affected by the recall, you will need to enter each unit as an individual order. For questions or assistance with multiple units please click on the “Website Assistance” link for customer service assistance details.